if a customer wants their omelet to be prepared not well-done, do not type "not well-done" into the computer...your kitchen staff will mentally ignore the "not" part of the message, cook a well-done omelet, and then have to annoyingly cook another omelet.
next time, try using a word that means the opposite of "hard". like "soft". that would've been a wise word to use.
i have my dumb moments. i think waitressing is making me soft.
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